Refund Policy Welcome to the official Farlight 84 website! As part of our commitment to providing a fair and secure experience for every player, we want to ensure transparency regarding all digital purchases and refund requests. Please read this policy carefully before making any transactions on our platform. 1. Digital Goods and In-Game Content All purchases of digital content — including hero unlocks, skins, weapon upgrades, battle passes, in-game currency, bundles, and other downloadable content — are final and non-refundable once they have been successfully delivered to your account. Because these items are instantly accessible and may affect gameplay or progression, we cannot reverse, exchange, or retract completed purchases. 2. Accidental Transactions If you believe you have made a purchase by mistake (such as by misclick, duplicate order, or unintended confirmation), please contact our support team as soon as possible. While refunds for accidental transactions are not guaranteed, we will review each request based on: Whether the content was used, activated, or claimed The time elapsed since the purchase Your account’s previous refund or transaction history Approved cases may result in a refund or in-game credit at our discretion. 3. Subscription Services and Premium Access If our platform offers any recurring subscriptions or premium memberships (for example: exclusive content, event perks, or daily rewards): Subscriptions can be canceled at any time through your account settings Refunds are not issued for unused time remaining in an active billing period After cancellation, premium features will remain available until the end of the current term If you notice unauthorized charges or duplicate subscriptions, please contact support promptly for resolution. 4. Failed Deliveries and Technical Issues If you have paid for an item or bundle but did not receive it due to a technical issue, please contact our support team with: Proof of payment (such as a receipt or transaction ID) A description of the missing content Your player ID or account details We will investigate the situation and either grant the missing item, provide equivalent compensation, or offer a refund as appropriate. 5. Unauthorized Transactions If you detect purchases on your account that were not made by you or without your consent, notify us immediately. We may temporarily restrict account access to prevent further unauthorized activity while we review your case. Refunds for unauthorized payments may be provided after our investigation. Repeated or suspicious refund requests may lead to account penalties. 6. Purchases Made Through External Platforms If you complete your purchase via a third-party platform (such as Google Play, Apple App Store, or other authorized distributors), the refund policy of that platform applies. We do not have direct control over third-party refunds and cannot intervene in those processes. Please follow the respective platform’s procedures for refund requests in these cases. 7. Chargebacks and Disputes Filing a chargeback or payment dispute with your bank or payment provider before contacting us may result in: Temporary or permanent account suspension Loss of access to purchased or earned content Delays in resolving your concern We strongly recommend reaching out to our support team first, as most payment issues can be resolved promptly and fairly without external escalation. 8. Protection Against Abuse To preserve the integrity of our game environment, we actively monitor for fraudulent activity, abuse of refund requests, or manipulation of payment systems. Accounts found engaging in such actions may face removal of items, progression resets, or permanent bans. If you have any questions or concerns regarding payments, missing content, or refund eligibility, our support team is ready to assist you through the official contact page. We are committed to ensuring your Farlight 84 experience is secure, fair, and enjoyable. Thank you for joining the world of Farlight 84!